Return Policy – Cosmetic Products

We want you to be fully satisfied with your purchase. If you experience any issues with our cosmetic products, please review our return policy below.

Eligibility for Returns:

• Unopened and unused items may be returned within 7–14 days of delivery (exact window based on your local regulations).

• Products must be in their original packaging and in resalable condition.

• Due to hygiene and safety standards, we cannot accept returns on opened or used cosmetic items unless they arrived damaged or defective.

Damaged or Defective Items:

If you received a product that is damaged, leaking, or defective:

• Please contact us within 48 hours of receiving the item.

• Include a photo of the damaged product and your order number.

• We will issue a replacement or full refund, depending on your preference.

Non-Returnable Items:

• Used products

• Free gifts or promotional items

• Clearance or final sale items

How to Initiate a Return:

1. Email our customer care at [your email] with your order number and reason for return.

2. Our team will guide you through the return process and provide a return shipping label, if applicable.

3. Once your return is received and inspected, we’ll notify you of your refund or replacement status.

Refunds:

• Refunds will be processed to your original payment method within 7–10 business days after the returned item is received and inspected.

• Shipping fees (if any) are non-refundable, unless the return is due to our error.